Refund Policy

If an event is cancelled, the ticket price is refunded in full. We contact ticket holders by email to confirm the account to receive the money.

Refunds are made within 14 working days after the account is confirmed.

If an event is postponed, your ticket stays valid for the new date. If you cannot attend then, you can sell it on the resale market, or write to support@mticket.mn and we will resolve it with the organizer.

When an event goes ahead as planned, tickets are not refunded on request. If you cannot attend, you can list your ticket on the official resale market from “My tickets”.

If the event is cancelled, the refund goes to the current ticket holder. It does not exceed the ticket’s face value or the amount you paid. Commission is not refunded.

If you paid but received no ticket, or paid twice for one order, contact us with your order number. We will check it and either issue the ticket or refund the extra amount in full.

Write to support@mticket.mn or call 7272-0022 with your order number and registered email.